Documentation is a vital component of any cryoshipment company, and that is why ARKCryo take it so seriously. We always ensure that we have all necessary documents (from both clinics and patients) so that our couriers never have any problems passing through airport customs and security.

We place a lot of importance on this process, as we know just how important it is to any successful cryoshipment. We have heard from our patients that other clinics do not have the required experience to prepare this paperwork correctly, and this causes massive delays, additional time, and a waste of energy for everyone.

If you want to avoid these unnecessary delays, you need to ensure that the following documents are required in order to release and/or receive biomaterial:

  • A completed application that includes the patients’ request to release their biological material and transport it to another clinic.
  • A confirmation from the other clinic that they are ready to receive the shipment.
  • A letter from the patients expressing their trust in the courier and granting permission for them to transport the biological material.
  • All biological material must be transported with the required critical analysis: HIV 1, 2 & 0, Hepatitis B, Hepatitis C and Syphilis.

In the event that Customers need additional help preparing these documents, ARKCryo is here to provide all necessary assistance. We do everything in our power to ensure that you comply with all norms and standards, and have the correct documents for customs clearance.

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